Last updated: 01/01/2024
Thank you for shopping at TechTheBoy.com. We value your satisfaction and strive to provide you with the best possible experience. This Return and Refund Policy outlines our procedures and guidelines regarding returns, refunds, and exchanges for both physical and digital products. By making a purchase on our website, you agree to comply with the terms and conditions set forth in this policy.
1. PHYSICAL PRODUCTS
1.1 Returns
If you are not completely satisfied with your purchase of a physical product, you may request a return within 14 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items, such as personalized or perishable goods, may not be eligible for return unless they are defective.
1.2 Refunds
Once we receive your returned item and confirm its eligibility, we will initiate a refund to your original method of payment. The refund will include the purchase price of the item, excluding any shipping or handling charges. Please allow 14 days for the refund to be processed and reflected in your account.
1.3 Exchanges
If you wish to exchange a physical product for a different size, color, or variant, please contact our customer support team within 7 days of receiving the item. We will guide you through the exchange process and provide instructions for returning the original item. Additional charges may apply if the new item has a higher price than the original.
1.4 Shipping Costs
Please note that shipping costs for returning an item are the responsibility of the customer, unless the item is defective or damaged upon arrival. In such cases, we will provide a prepaid shipping label or arrange for a pickup service.
2. DIGITAL PRODUCTS
2.1 Returns and Refunds
Due to the nature of digital products, such as software, e-books, or downloadable content, all sales are final. We are unable to accept returns or provide refunds for digital products once they have been downloaded, accessed, or delivered to you electronically. Please ensure that you carefully review the product details and system requirements before making a purchase.
2.2 Defective Digital Products
In the event that a digital product is defective or fails to function as described, please contact our customer support team within 7 days of purchase. We will make reasonable efforts to troubleshoot and resolve the issue. If we are unable to rectify the problem, we may provide a replacement or refund at our discretion.
3. GENERAL PROVISIONS
3.1 Proof of Purchase
To initiate a return or refund, you may be required to provide proof of purchase, such as an order confirmation number or receipt. Please retain your purchase documentation for reference.
3.2 Exceptions
This Return and Refund Policy does not apply to items purchased through third-party sellers or other websites. Please refer to the respective seller’s policies for returns and refunds on such purchases.
3.3 Changes to the Policy
We reserve the right to modify or update this Return and Refund Policy at any time, without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
4. CONTACT US
If you have any questions or concerns regarding this Return and Refund Policy, please contact our customer support team at [email protected]. We are here to assist you and address any issues you may have.
By making a purchase on our website, you acknowledge and agree to the terms and conditions of this Return and Refund Policy.
Thank you for taking the time to read our Return and Refund Policy.